BNSF's goal is to provide our customers with safe, efficient, damage-free service. However, sometimes transit damage can occur. Below are BNSF's contacts and helpful resources to report cargo loss and damage and file a claim.
File a Cargo Loss and Damage Claim
BNSF's Cargo Claim System tool provides a secure, web-based method to file and monitor your cargo loss and damage claim. Customers will need to register at bnsf.com and request access to the Cargo Claim tool.