Our Team
The BNSF Mexico team has a strong presence in Mexico. We understand the opportunities and challenges involved in Mexico shipping, and we are here to give you the benefit of our import-export expertise.
Whether you’re vehicle shipping from Mexico, grain shipping to Mexico, or just about anything in-between, we are here to support you. On your behalf, we proactively monitor shipments to avoid delays at border gateways and we can help you.
Prefer to contact us via e-mail? Connect with BNSF Mexico.
BNSF Mexico – Fort Worth
2650 Lou Menk Drive
Fort Worth, Texas 76131
Paul Martin Hirsch | Assistant Vice President, Mexico Talk to me about: |
Victor Valdes | Director Talk to me about: |
Carlos Trevino | Director Talk to me about: |
Ed King | Asst. Director, Border Support & Dimensional Talk to me about: |
Chris Ayers | Senior Manager - Border Support Talk to me about: |
Brian Stoviak | Manager, Business Development Talk to me about: |
BNSF Mexico – Queretaro
Elisa Anglés | Marketing Manager Talk to me about: |
BNSF Mexico – Mexico City
Antonio Gomez | Marketing Manager Talk to me about: |
Laura Hernandez | Marketing Manager Talk to me about: |
Gerardo Leal | Marketing Manager Talk to me about: |
Pamela Gastaldi | Office Manager BNSF de Mexico Talk to me about: |
BNSF Mexico – Monterrey
Juan Ramos | Marketing Manager Talk to me about: |
Victor Dominguez | Marketing Manager Talk to me about: |
Customer Support Contacts
888-428-2673
We have bilingual customer-solutions professionals ready to help you resolve questions in the areas listed below. Just call 888-428-2673 and select one of the voice prompts below.
Web Support Issues
Just say “Web Support.”
Including issues with shipping patterns, automated reports, web applications and EDI transactions.
Waybilling Issues
Just say “Shipping Instructions.”
Waybill problem resolution including issues involving incorrect routing, customer names, non-credit, patron code, contract errors and reverse route instructions.
Border Support
Just say “Mexico” or “Canada.”
Including issues involving Despacho Previo (pre-documentation), border clearance and Customs issues such as U.S. Customs needing to inspect a car or dealing with government agencies such as USDA, FDA, etc.