Upcoming Enhancements to Waybill Validation for Single Carload Traffic Effective August 1, 2025
To improve the customer experience, reduce billing discrepancies and minimize service disruptions, we are implementing an initiative to enhance the accuracy and reliability of our billing processes.
Starting August 1, 2025, we will automate validation of waybills submitted for BNSF-originated single-carload shipments. Please review the following information and instructions to avoid potential penalties, shipment delays or service interruptions.
Key features include:
- Automated identification and prevention of waybills submitted with missing or incorrect data
- Real-time messages and alerts from our:
- Subscription-based notification system, including return 824 messages via EDI
- Customer Portal (must be registered/logged in to access).
Steps for Customers to Take:
As part of the process, and to ensure uninterrupted service, we request that you do the following:
- Submit complete and accurate billing information
- Monitor all waybill-related alerts and notifications
- Resolve flagged waybill issues promptly
Click here for a list of frequently asked questions about the new enhancements.
If you have any questions, please contact your BNSF marketing representative or visit the Customer Portal. If you do not have access to the Customer Portal, you may register here.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.